Welcome to the Central Podiatry Group Website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer.
All the content published on this website is provided for general information only. Whilst the content provided on this site has been collected with all due care, Central Podiatry Group does not guarantee the accuracy, reliability, suitability, completeness or relevance of the information presented. The information provided is general in nature and not specific to your personal circumstances. It should not be relied upon as personal health advice, in particular for diagnosis, treatment, cure or prevention of a health condition. It is not a substitute for professional health consultation. You should seek your own advice to determine the appropriateness of any information or products on this site.
We do not accept liability for any loss, injury, death, damage, cost or expense which arises from any person relying on the information and advice provided on this website.
On this website you may find external (outbound) links to other websites, educational material or product information. These third parties are not controlled by Central Podiatry Group and therefore we make no representations to the accuracy, nature, content, suitability, availability or any other aspect of those websites. The provision of links to other websites does not imply recommendation or endorsement of these sites.
All efforts are made to keep this website and information provided accurate, relevant and up to date. Information here may change over time without notice, and we will not be liable for any aspect of information stored or printed previously.
Collection of Information
In order to provide you with the highest standard of podiatry care, this practice is required to collect personal and health information on you. Only information that is necessary to provide an accurate diagnosis, appropriate care plan and treatment will be collected. The information may also be used to communicate with you and with relevant health professionals. Some personal information is required for billing, which may involve communication with health funds, government departments (Such as Medicare and Department of Veterans Affairs) and financial institutions.
As defined under the Act, sensitive information collected will be treated with the utmost security and confidentiality. It will only be collected for necessary purposes and with the patient’s consent.
It is the individual’s responsibility to ensure any information supplied is accurate. A person may choose not to provide the requested information. You will be advised what the consequences are for this non-disclosure of information. For example, not providing certain information may limit or prevent the provision of high quality, appropriate treatment.
All information obtained will be kept confidential and secure except when:
If you claim rebates from a health fund or government agencies, we may be required to provide reports on your treatments provided and your progress. Information may also be provided to Work cover or insurance agencies when requested. Only relevant information will be provided.
Collected information and treatment reports may be required by other parties. We will obtain your approval to provide reports and information to other health practitioners as well as other professionals, for example, lawyers. Your prior approval will also be obtained if it is necessary to discuss your case with another person, for example, parent, guardian, carer or employer. Personal information may also be disclosed to our staff, but only information which is relevant and necessary. We will only disclose personal information in accordance with the Privacy Act.
Anonymity and Pseudonymity
Central Podiatry Group requires patients to properly identify themselves. This ensures that accurate records can be kept and suitable treatment given. It is also necessary so that appropriate financial transactions with private health funds, government agencies, and insurance companies can occur and are correct.
Adoption Use or Disclosure of Government Related Identifier
Government related identifiers such as Department of Veterans Affairs numbers, Medicare numbers or Tax File numbers cannot be used by Rockingham Podiatry as their own identifier of a person, unless an exemption applies, as per the Australian Privacy Principles. An exemption may include when the disclosure or use of the identifier is reasonably required to fulfill obligations to a government agency. For example, a person’s Department of Veterans Affairs number is used for billing purposes or organising footwear.
Access to Personal Information
An individual has the right to access their personal information as per the Privacy Act. A written and signed request is required to obtain access. The patient’s records will be reviewed by the relevant practitioner/s to see if any exceptions to access may apply to the records. If access to any of the records is denied, the practitioner/s will provide appropriate reasons and explanations for the denial of access.
Information Storage and Security
Central Podiatry Group uses Smartsoft for patient record storage, billing, and written correspondence. Smartsoft is a cloud-based practice management system and is where your information is stored. Access to Smartsoft is through password control. Smartsoft is hosted in state-of-the-art datacentre facilities. Physical access is controlled both at the perimeter and at building ingress points by professional security staff utilising video surveillance, intrusion detection systems, and other electronic means. The datacentre facilities are built in clusters in various global regions. In case of failure, automated processes move customer data traffic away from the affected area and into other sites.
Whenever data is sent between Central Podiatry Group and Smartsoft, it’s encrypted using HTTPS (end to end encryption). Smartsoft uses a 2048-bit SSL certification for encryption in transit. All data is encrypted at rest and backed up daily, using the industry standard AES-256 encryption algorithm. Backups are redundantly stored in multiple physical locations. Smartsoft is monitored 24 hours a day, 7 days a week, 365 days a year. Smartsoft stores and processes your data in Australia.
Central Podiatry Group receives written information through mail, fax, and patient delivery. This information is scanned and stored as a digital file attached to patient records. Hardcopy documents are destroyed in an appropriate manner once redundant.
We will always provide individuals with a way of contacting us to register a request to “opt-out” from receiving information (e.g. by email or SMS) provided by Central Podiatry Group.
Privacy Questions and Access to Personal Information
You can contact Central Podiatry Group by phone (08) 9316 4446 or via email
firstname.lastname@example.org or mail 19 Willcock Street, Ardross Western Australia 6153, Australia. if you have questions regarding this policy statement, how we manage your personal information or access to your personal information.
KEMREGAL PTY LTD
ABN 96 060 369 539
Trading name/business name
CENTRAL PODIATRY GROUP
19 Willcock Street, Ardross Western Australia 6153, Australia
(TEL: 08) 9364 7242
FAX: (08) 9316 4446